SEW-Eurodrive South Africa has expanded its Field Service department and is growing its service offering with the addition of value-added services such as vibration and oil analysis. This will broaden the scope of the company’s aftermarket support significantly. Normally, the department carries out a visual inspection to determine the condition of a gearbox or power pack. Now it can pinpoint a specific bearing or gear component within the unit that is starting to fail and identify whether the oil is in a usable condition. Customers are made aware of potential problems or imminent failures, and can plan corrective actions around their normal shutdown periods. This approach is less disruptive to their businesses and more cost-effective than unscheduled or unplanned downtime. The SEW Eurodrive can work with customers to carry out preventive maintenance or supply replacement units on short notice to maximise plant uptime. The value-added services are applicable to the company’s geared motor and industrial gear product ranges.
Contact Jana Klut, SEW-Eurodrive, Tel 011 248-7000, jklut@sew.co.za
