Maintenance services can be formalised within a service level agreement (SLA) with Endress+Hauser. The management and scheduling of these activities are then the responsibility of Endress+Hauser and not the maintenance team on-site. These management activities include proactive scheduling, consumable and wear part stock holding and ordering, and documentation management for all relevant activities, including certificates. The SLA concept for maintenance services can further be developed into a performance based agreement framework which is then managed by evaluation of formal key performance indicators. This allows for continuous improvement within the maintenance services portfolio. Benefits include: maintenance needs and overall operating expenses are managed and optimised; improved productivity by minimising process interruptions, resulting from device failure; enhance on-site knowledge by working closely with Endress+Hauser service specialists & technicians; enable your personnel to focus effectively on the maintenance of the process; ensure regular follow-up to monitor your critical measuring points.
Contact Glenn Smith, Endress+Hauser, Tel 011 262-8000, info@za.endress.com
