Mapping and geocoding added to telecom solutions

June 14th, 2013, Published in Articles: PositionIT

Mid-America Computer Corporation (MACC) recently teamed with Esri to add geocoding and mapping capabilities to the billing and operational support solutions it provides to more than 300 telecommunications companies in the United States.  The use of Esri maps has been very well received by the telecom customer base, and the company is very happy with the whole process. Customers like the new map feature where they can see service calls at a glance. Staff members at telecom companies now use MACC together with Esri to geocode all addresses in the system and therefore more accurately locate customers or assets. Telecom operators can quickly turn to an Esri map for information about service orders, and then dispatch technicians based on the most efficient route.

Contact Esri, info@esri.com

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