Print supplier streamlines support to dealership

March 17th, 2014, Published in Articles: EngineerIT

 

Mascor has recently partnered with Nashua Limited to streamline how it provides support to its dealerships whilst improving the reliability of its printers, saving time and reducing costs. Mascor has eleven dealerships spread over a large part of eastern South Africa, with its headquarters in Greytown, KwaZulu-Natal. With an IT staff of only two, the company struggled to support its printers, fix issues and manage consumables, and any problems resulted in long drives to the dealerships for the technicians. To overcome these challenges, Mascor decided to look for a new printing supplier that could provide support to all of its sites. After reviewing solutions from various competitors, Mascor chose a solution including HP and Nashua printers and multi-function printers (MFP’s), all supplied by Nashua. Not only has Nashua’s service provided onsite support but their ProAct fleet management software enables Mascor to manage its printers and MFP’s remotely. ProAct notifies Nashua automatically if there are any problems or low consumable levels and allows issues to be resolved quickly.

Contact Sharon Duffy, Nashua Communications, Tel 010 001-3043, sharon.duffy@nashua-communications.com

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