Standard helps local government with sustainable development

May 6th, 2019, Published in Articles: PositionIT

Newly revised guidelines help governments to improve their activities and align them with local needs and expectations for healthier, happier communities.

The public sector is the largest service provider in any country, offering a broad array of services that directly affect residents’ lives. The challenges are many, not least balancing the expectations of citizens with budget constraints, environmental impacts and demographic changes. Local governments need to effectively manage the available resources and processes and work together as a system.

The recently updated ISO 18091, Quality management systems – Guidelines for the application of ISO 9001 in local government, aims to help local authorities maintain a high level of service while improving sustainability. It provides diagnostic models and tools for implementing a comprehensive quality management system that will contribute to making local authorities both efficient and reliable.

It is the first ISO standard directed at the public sector that gives guidelines for the implementation of ISO 9001 in local government, taking account of the context in which it operates. It has been updated to include the requirements of ISO 9001:2015 for quality management systems and a series of annexes to help users get the most out of the standard, including a diagnostic methodology for local authorities to evaluate the scope and maturity of their processes and services.

Local governments can use these annexes to assess their progress across the United Nations’ 17 Sustainable Development Goals (SDGs) and ensure the continuity of administrative performance needed to sustain the implementation of the SDGs at the local level. This is not only a technical document for technicians, but a tool for politicians to make politically viable what is technically indispensable in local governments and their territories.

Contact Elizabeth Gasiorowski-Denis, ISO, gasiorowski@iso.org

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